FleetPulse Pro Gateway Not Receiving Power? Here's How to Diagnose the Problem

Published June 5th, 2026 by Randy French

If your FleetPulse Pro gateway isn't receiving power, don't worry—this is often a straightforward issue with several common causes. By systematically working through the power diagnostics, you can identify and resolve the problem quickly. Check Your Vehicle's Power Supply The FleetPulse Pro Gateway requires a minimum of 12V to operate properly. If y

Understanding the Fleet Page and how to export data

Published September 22nd, 2026 by Randy French

The Fleet page holds device information for every trailer on your account. Search, customize your columns (fields), apply filters, and export the results to a spreadsheet in about two minutes. Audience: Fleet operators and admins Time: About 2 minutes Output: CSV export What is the Fleet page for?  The Fleet page lists every trailer on your account

How to Update your Trailer Type

Published May 19th, 2026 by Randy French

How to Update the Trailer Type  Follow the steps below to update the Trailer ID from the Map View of your FleetPulse Dashboard.    Log in to your FleetPulse Dashboard: https://my.fleetpulse.com/dashboard Select "Settings" (gear icon in the top left corner) Select Trailer Management from the tab bar  Locate the trailer to edit Under the Trailer Type

FleetPulse Base+ Trailer Parts Diagram

Published June 2nd, 2025 by Randy French

Every part is labeled by number and name on the diagram. Expand any part below for its photo, part number, and notes.   Some parts vary by ABS system or trailer type. Each entry below lists every applicable part number — confirm the trailer's ABS (Wabco vs. Bendix) and body type (Dry Van/Reefer vs. Flatbed) before ordering. Gateway & controller

How to Replace A Track Device

Published August 4th, 2026 by Randy French

How to verify a Track is Not Reporting STEP 1: Log on to my.fleetpulse.com STEP 2: Select Map View STEP 3: Search for the target Trailer by VIN or Trailer ID STEP 4: Select the Trailer STEP 5: Scroll down to Installer Confirmation  STEP 6: Verify that the Track is not reporting Track has never reported: How to replace the Track Device   STEP 1: Loca

FleetPulse Base & Base+ PMI Guide

Published September 8th, 2025 by Randy French

This guide covers the FleetPulse Base and Base+ preventive maintenance inspection (PMI): a 6-minute check of the telematics gateway and connector harness, trailer nose box power, and data quality. Questions? Contact support@fleetpulse.com. Telematics Gateway Overview FleetPulsePRO Telematics Gateway specifications: Dimensions: 6.1" x 2.9" x 1.2" Wei

FleetPulse CargoView Product Manual & Installation Guide

Published June 2nd, 2025 by Randy French

      FleetPulse   CargoView   Manual     January 2026       1. Introduction   FleetPulse CargoView is a modular telematics and cargo monitoring solution. Featuring an integrated camera and FleetPulse platform, it enhances cargo visibility, movement, and provides accurate load status and capacity information in any lighting condition. The standard w

FleetPulse Pro Trailer Parts Diagram

Published September 22nd, 2026 by Randy French

Every part is labeled by number and name on the diagram. Expand any part below for its photo, part number, and notes. Numbers on the diagram match the parts list below. The Guardian Device Harness (2a) sits inside the Grote Ultra Nosebox (2) and ships with P/N 41300651. Gateway & controller 1   FleetPulse Pro Gateway P/N 41300637 Wabco ABS trail

FleetPulse Solar PMI Guide

Published August 19th, 2025 by Randy French

1. Solar Telematics Gateway Overview       2. Verify Data Reporting  Log in to your FleetPulse account. Contact support@fleetpulse.com if you do not have a login.   Verify data is current and location activity is accurate. Example of FleetPulse Solar reporting: Telematics data reports every 10 minutes when the asset is in motion (Trailer Tethered).

Troubleshooting the Tire Inflation System (TIS)

Published November 18th, 2025 by Randy French

  How to test the TIS A quick method to test is pull the TIS lamp and connect the leads from trailer.  If the FleetPulse mobile app is reporting correct data then the lamp resistance is too high.  Check circuit for breaks, corrosion, or modifications.    NOTE: Supply Trailer with power during TIS tests All tests should have 13V applied to the traile

How to Pair a FleetPulse CargoView

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer for the customer account.  IMPORTANT: The CargoView must be commissioned on the Xirgo Service app and be charged or powered on before it can report updates to FleetPulse. STEP 1: Pair the Trailer (VIN) to the CargoView   Log into the FleetPulse mobile app    Select CargoVie

How to Add a New User to your account

Published June 2nd, 2025 by Randy French

How to Add a New User to your account Requirement To perform this function, you must be the assigned administrator of your account.   Navigate to the FleetPulse Dashboard on a web browser and sign in with your credentials. Select the "User Management"  tab   Select "Create User"    Enter the user email address and select their applicable role   Noti

Xirgo CargoView Replacement Procedures

Published July 2nd, 2026 by Randy French

How to test the CargoView Door Sensor for power

Published June 12th, 2026 by Randy French

Part #: 41321406 Push the door sensor button until you hear a click.  The door sensor will start to flash orange.  If it does not flash orange, it's dead and should be swapped. - Return for RMA. If it flashes orange, push and hold the button for six seconds to return to normal mode. 

How to Pair a Device from your Dashboard

Published May 27th, 2026 by Randy French

When you need to pair a new device, you'll follow a straightforward process that takes just a few minutes. This guide walks you through each step so you can get your device connected and operational right away. Start the Pairing Process Begin by navigating to Trailer Management on your dashboard and select Device Management.   Complete the Pairing f

How to Unpair a device from your dashboard

Published June 29th, 2026 by Randy French

Log in to https://my.fleetpulse.com/dashboard Select the settings icon in the left corner of the page:  Select Trailer Management from the tab bar: Search for the VIN or Trailer ID of the Trailer Check the box next to the VIN of the trailer to unpair:  Click on Device Management and select Unpair: Verify the details, select an Unpair Reason, and “Ye

How to create a group

Published June 2nd, 2025 by Randy French

How to create a group   Requirement To perform this function, you must be the assigned administrator of your account.   Navigate to the FleetPulse Dashboard on a web browser and sign in with your credentials. Select Settings   and s elect Group Management     Select "Create new"      Enter the group name and select  Save        

FleetPulse PMI Checklist

Published September 8th, 2025 by Randy French

Purpose: To ensure FleetPulse products are properly installed and functioning as designed during customer- defined trailer PMI services. NOTE: Refer to the product-associated PMI guide to confirm points of inspection. 1. Customer, Vehicle & Product Information Company Name VIN, Unit ID Year, Make & Model Product/Telematics Type Inspection Da

FleetPulseGO: Solar Warranty and Parts

Published November 20th, 2025 by Randy French

  Part Description FleetPulse P/N Supplier P/N Warranty Time Frame FleetPulseGO Solar Telematics Gateway 42003879 XT4964D31102572L 12 Months FleetPulseGO Solar Large Cradle 42003523 MCH-4900-1 12 Months FleetPulseGO Solar Small Cradle 42003524 MCH-4900-2 12 Months FleetPulse Warranty Disclaimer Warranty Disclaimer Used Parts Return Policy Used parts

FleetPulse Pro Preventive Maintenance Guide

Published October 28th, 2025 by Randy French

  FleetPulse Pro Preventive Maintenance Guide Fig.1 FleetPulse Pro Gateway  Introduction Welcome to the FleetPulse Pro Preventative Maintenance Checklist for FleetPulse-enabled trailers. Use this guide any time you are performing a PM or troubleshooting the wired FleetPulse Pro system. A Pro system can be identified by the presence of the FleetPulse

FleetPulseGO Track Product Manual

Published June 2nd, 2025 by Randy French

        FleetPulse    Track   Manual       AUGUST 2025     1. Introduction  FleetPulse Track is a low-cost, ultra-compact asset tracker for fleet visibility and asset recovery insights. Track requires no maintenance or hardwiring, withstands extreme temperatures, and features up to seven years of battery life—without replacements. Combined with its

FleetPulseGO CargoView Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulseGO: CargoView Troubleshooting Guide FleetPulseGO: CargoView Telematics Gateway     Troubleshooting Guide  Does the XT FleetPulse CargoView Telematics Gateway     Troubleshooting Guide   Does the CargoView/XT31 turn on when the trailer door is opened? Observe the LEDs on the CargoView.  If no LEDs turn on, the gateway could be on low voltag

FleetPulse Pro Troubleshooting Guide

Published June 2nd, 2025 by Randy French

  FleetPulse: PRO Telematics Gateway Troubleshooting Guide   External Trailer Battery Inspect the Trailer for an external trailer battery (this might be a lithium-ion or lead-acid battery).  If there's a battery present, disconnect and test that the battery can charge up to at least 12V. If it fails to charge, it is defective and will prevent the Pr

Base/Base+ ​Preventive Maintenance Guide

Published June 2nd, 2025 by Randy French

  Base/Base Plus (Base+) Preventive MaintenanceGuide   Fig 1. FleetPulse Base/+ Gateway Introduction Welcome to the FleetPulse Base/+ Preventive Maintenance Checklist for FleetPulse-enabled trailers. Use this guide any time you are performing a PM or troubleshooting the wired FleetPulse Base/+ system. A Base/+ system can be identified by the presenc

FleetPulse Pro Gateway Replacement and Data Check Guide

Published June 2nd, 2025 by Randy French

Setup Tools 1. Gloves   2. Bare wire (i.e. cable saw, welding wire, or piano wire) approximately 36” long 3. Plastic edge putty knife/scrapper   4. 50% equal parts water and alcohol spray bottle   5. Dielectric grease Gateway Replacement Time (estimates for each task) 1. Set up tools and safety equipment: 2 minutes 2. Unpair gateway from asset VIN:

How can I contact FleetPulse?

Published May 21st, 2025 by Randy French

  Support Email: support@fleetpulse.com Phone: +1(773)-906-7151 Assistance with technical issues and troubleshooting Reporting bugs, errors, or platform navigation problems Help with account setup, configuration, and system onboarding Customer Success Email: success@fleetpulse.com Guidance on best practices and strategies to maximize value Sharing s

FleetPulse Glossary

Published May 20th, 2025 by Randy French

Tracking Dashboard Total Trailers The total number of trailers currently visible in the fleet, including active, inactive, and not-reporting units. Critical Trailers Trailers with severe issues that require immediate attention—typically related to telematics failures, safety faults, or urgent maintenance alerts. Warning Trailers Trailers with modera

FleetPulse Track - Activation and Troubleshooting

Published August 20th, 2025 by Randy French

FleetPulse Track Telematics Gateway      Track Activation Steps Place the Track device on a flat surface to limit vibrations. Push and hold the button until the green LED stops rapidly flashing.  Note: You should hear a click when the button is pushed.  Important Note If the button is not held long enough, the LED may flash green, then white or purp

Trailer Battery Replacement Guide

Published June 2nd, 2025 by Randy French

Battery Replacement 🔋 Battery Replacement Guide Locate the battery box under the trailer, next to the landing gear Disconnect the Battery Jumper Harness from the Battery Fuse Harness along the crossmember in the landing gear What bracket style is the battery box? Current Style Battery Box Loosen and remove the nuts and bolts on each side of the batt

FleetPulse Warranty Disclaimer

Published June 2nd, 2025 by Randy French

Warranty Disclaimer Used Parts Return Policy Used parts must be returned within 30 days from the date FleetPulse or the manufacturer ships the replacement part. If the used part is not returned within this timeframe, the requesting company will be invoiced for the cost of the new part, including shipping and handling. Shipping Costs Customers are re

FleetPulse Pro Charging System Inspection & Replacement Guide

Published June 2nd, 2025 by Randy French

FleetPulse Solar Troubleshooting Guide

Published August 20th, 2025 by Randy French

FleetPulse Solar Telematics Gateway        Troubleshooting Guide     Verify the installation location of the FleetPulse: Solar device. The recommended installation location is on the roof of the trailer.        Inspect the device for cracks or other damage.    Verify that the solar panel of the device is clean and intact.  Reset the device and check

FleetPulseGO: Track Warranty and Parts

Published November 20th, 2025 by Randy French

  Part Description FleetPulse P/N Supplier P/N Warranty Time Frame FleetPulseGO Track FP00053202 XT5363A31100202L 12 Months FleetPulse Warranty Disclaimer Warranty Disclaimer Used Parts Return Policy Used parts must be returned within 3 Warranty Disclaimer Used Parts Return Policy Used parts must be returned within 30 days from the date FleetPulse o

How to Manage A User's Assigned Role

Published June 2nd, 2025 by Randy French

How to manage a user's assigned role — FleetPulse How to Manage a User's Assigned Role Requirements You must be an administrator of your account to change role assignments. 1 Log in to FleetPulse Sign in to your account at my.fleetpulse.com. 2 Open Settings, then the User Management tab From the main navigation, select Settings and choose the User M

FleetPulse: PRO Warranty and Parts

Published November 20th, 2025 by Randy French

  Part Description FleetPulse Part Number Warranty Time Frame PRO Telematics Gateway (Wabco Compatible) 41300637 12 Months PRO Telematics Gateway (Bendix Compatible) 41300644 12 months  PRO Nose Box and Guardian Light Sensor Harness Module (Dry van or Reefer) 41321260 12 Months PRO Battery Mount Cradle 40105399 12 Months PRO Battery Mount Retainer 4

How to Pair a FleetPulsePRO/Base/Base+

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer of the customer account.      Log into the FleetPulse mobile app.   Select PRO/BASE/BASE+   Review Installation Tips & Proceed   Scan / Enter Trailer VIN & Proceed     Scan / Enter the device Serial # & Proceed   After successfully pairing, connect the trailer t

FleetPulseGO Solar Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulseGO: Solar Troubleshooting FleetPulseGO: Solar Telematics Gateway        Troubleshooting Guide     Verify th FleetPulse Solar Telematics Gateway        Troubleshooting Guide     Verify the installation location of the FleetPulse: Solar device. The recommended installation location is on the roof of the trailer.        Inspect the device for

FleetPulse Pro Telematics Product Manual

Published June 2nd, 2025 by Randy French

      FleetPulse Pro Manual       August 2025    1. Introduction     FleetPulse Pro is a feature-rich, hardwired solution providing a steady stream of insights from mile one.   The FleetPulse Pro system puts all that is necessary to make swift, data-informed solutions at your fingertips, saving time, cost and a significant reduction in delayed respo

How do I reset my password?

Published June 2nd, 2025 by Randy French

To change your password please select the “Forgot Password” button on the login screen.  Enter your email and you will receive an email containing a verification code.  Follow the steps provided in the email. If you do not receive an email, you may not have an account registered or it could be in your junk or spam folder.  Contact your company's Fle

FleetPulseGO: CargoView Warranty and Parts

Published November 20th, 2025 by Randy French

  Part Description FleetPulse P/N Supplier P/N Warranty Time Frame FleetPulseGO CargoView Telematics Gateway 41321405 XT3182D31000DE2L 12 Months FleetPulseGO CargoView Wireless Door Sensor 41321406 XT1040S601001D01 12 Months FleetPulseGO CargoView Antenna 41321407 ANT-0082 12 Months FleetPulseGO CargoView Power and Data Harness 41321408 CBL-0146 12

FleetPulse Base/Base+ Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulse Base Telematics Gateway Troubleshooting Guide  Backup Battery Notice The Base device backup battery is a 7V unit designed to last approximately 7 days (fully charged) before dropping below the minimum threshold (6.3) required for reporting.  The backup battery must remain above 6V for the device to report its location once every 24 hours

How to Unpair a FleetPulse Device

Published June 4th, 2025 by Randy French

FleetPulse Device Unpairing Guide Prerequisite: To perform this function, you must be assigned as an Installer of the customer account.   Step 1: Log in to the FleetPulse Mobile App.       Step 2: Select the three horizontal bars located in the top left corner to view the menu.       Step 3: Select “My Fleet”     Step 4: Search by VIN or Unit ID or

How to Pair a FleetPulse Solar

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer of the customer account.    Log into the FleetPulse mobile app             Select GO Solar    Review Installation Tips & Proceed    Scan / Enter Trailer VIN & Proceed     Scan / Enter the device IMEI # & Proceed   After successfully pairing, Push and hold the bu

FleetPulse Solar Product Manual

Published June 2nd, 2025 by Randy French

      FleetPulse Solar   Manual       1. Introduction   The FleetPulse Solar Telematics Gateway is a solar energy harvesting cellular and GPS tracking device. It provides location updates every 10 minutes while in motion and every 12 hours when stationary.   The Solar large trailer cradle is designed to be mounted on top of the trailer and has a ram

API Overview

Published June 2nd, 2025 by Randy French

FleetPulse API Overview Our API is set up to deliver current trailer data. Customer Data - High-Level Details on Your Organization Short and Long Name Vehicle Identification Data - Details on Vehicle(s) Registered with FleetPulse Trailer VIN, Trailer Type (Dry, Flat, Reefer) Vehicle Component Data - Latest Sensor Readings, Single Vehicle VIN, Unit I

CargoView Troubleshooting Guide

Published August 26th, 2025 by Randy French

FleetPulse CargoView Telematics Gateway     Troubleshooting Guide   Does the CargoView/XT31 turn on when the trailer door is opened? Observe the LEDs on the CargoView.  If no LEDs turn on, the gateway could be on low voltage.  Verify that the antenna is securely attached and mounted on the side of the trailer.   Verify that the solar panel harness i

FleetPulse: Legacy Base Warranty and Parts

Published November 20th, 2025 by Randy French

  Part Description FleetPulse P/N Supplier P/N Warranty Time Frame PRO Telematics Gateway (Wabco Compatible) 41300637 10X91996-009 12 Months FleetPulse Telematics Base+ Gateway T-Harness Flatbed 41321278 01-6648-Y5 12 Months FleetPulse Telematics Base+ Gateway T-Harness Dry Van or Reefer 41321269 01-6648-E4 12 Months FleetPulse Telematics Base+ Gate

FleetPulse Track Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulseGO: Track Gateway Troubleshooting FleetPulseGO: Track Telematics Gateway  Press and hold the button until the green FleetPulse Track Telematics Gateway      Track Activation Steps Place the Track device on a flat surface to limit vibrations. Push and hold the button until the green LED stops rapidly flashing.  Note: You should hear a click

How to Pair a FleetPulse Track Device

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer of the customer account.    Log into the FleetPulse mobile app.           Select Track Review Installation Tips & Proceed Scan / Enter Trailer VIN & Proceed     Scan / Enter the device Serial # & Proceed   After successfully pairing, push and hold the button for

How to update your Trailer's ID from Map View

Published November 11th, 2025 by Randy French

Update Trailer ID from Map View Follow the steps below to update the Trailer ID from the Map View of your FleetPulse Dashboard.    Log in to your FleetPulse Dashboard Select “Map View” Search for the Trailer to update Select the Trailer Select the pencil icon next to “Trailer ID” Input the new Trailer ID Select "Update" Your browser does not support