FleetPulse Help

FleetPulsePRO Telematics Device Manual

Published June 2nd, 2025 by Randy French

FleetPulsePRO Manual August 2025 1. Introduction FleetPulsePRO is a feature-rich, hardwired solution providing a steady stream of insights from mile one. The FleetPulsePRO system puts all that is necessary to make swift, data-informed solutions at your fingertips, saving time, cost and a significant reduction in delayed respon

How can I contact FleetPulse?

Published May 21st, 2025 by Randy French

Support Email: support@fleetpulse.com Assistance with technical issues and troubleshooting Reporting bugs, errors, or platform navigation problems Help with account setup, configuration, and system onboarding Customer Success Email: success@fleetpulse.com Guidance on best practices and strategies to maximize value Sharing success stories, testimon

How to add a user to your account

Published June 2nd, 2025 by Randy French

How to add a user to your account Requirement To perform this function, you must be the assigned administrator of your account. Navigate to the FleetPulse Dashboard on a web browser and sign in with your credentials. Select the "User Management"  tab Select "Create User"  Enter the user email address and select their applicable role  

FleetPulse: PRO Warranty and Parts

Published November 20th, 2025 by Randy French

Part Description FleetPulse Part Number Warranty Time Frame PRO Telematics Gateway (Wabco Compatible) 41300637 12 Months PRO Telematics Gateway (Bendix Compatible) 41300644 12 months PRO Nose Box and Guardian Light Sensor Harness Module (Dry van or Reefer) 41321260 12 Months PRO Battery Mount Cradle 40105399 12 Months PRO Battery Mount Retainer 4

FleetPulseGO CargoView Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulseGO: CargoView Troubleshooting Guide FleetPulseGO: CargoView Telematics Gateway  Troubleshooting Guide Does the XT FleetPulseGO: CargoView Telematics Gateway  Troubleshooting Guide Does the XT31 turn on when the trailer door is opened? Verify that the antenna is attached and mounted on the side of the trailer. Verify that the sola

FleetPulseGO: CargoView Product Manual & Installation Guide

Published June 2nd, 2025 by Randy French

FleetPulseGO: CargoView Manual August 2025 1. Introduction FleetPulseGO CargoView is a self-contained, modular telematics and cargo monitoring solution. Featuring two cameras and an ultrasonic sensor, it enhances cargo visibility and provides accurate load status and capacity information in any lighting condition. The standard

FleetPulseGO: Solar Troubleshooting

Published August 20th, 2025 by Randy French

FleetPulseGO: Solar Telematics Gateway Troubleshooting Guide Verify the installation location of the FleetPulseGO: Solar device. The recommended installation location is on the roof of the trailer.    Inspect the device for cracks or other damage.  Verify that the solar panel of the device is clean and intact.  Reset the device and

FleetPulseGO Solar Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulseGO: Solar Troubleshooting FleetPulseGO: Solar Telematics Gateway Troubleshooting Guide Verify th FleetPulseGO: Solar Telematics Gateway Troubleshooting Guide Verify the installation location of the FleetPulseGO: Solar device. The recommended installation location is on the roof of the trailer.    Inspect the devic

How to Pair a FleetPulsePRO/Base/Base+

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer of the customer account. Log into the FleetPulse mobile app.  Select PRO/BASE/BASE+ Review Installation Tips & Proceed Scan / Enter Trailer VIN & Proceed Scan / Enter the device Serial # & Proceed After successfully pairing, connect the trailer t

FleetPulse Base/Base+ Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulse Base Telematics Gateway Troubleshooting Guide Backup Battery Notice The Base device backup battery is a 7V unit designed to last approximately 7 days (fully charged) before dropping below the minimum threshold required for reporting. The backup battery must remain above 6V for the device to report location once every 24 hours when the t

API Overview

Published June 2nd, 2025 by Randy French

FleetPulse API Overview Our API is set up to deliver current trailer data. Customer Data - High-Level Details on Your Organization Short and Long Name Vehicle Identification Data - Details on Vehicle(s) Registered with FleetPulse Trailer VIN, Trailer Type (Dry, Flat, Reefer) Vehicle Component Data - Latest Sensor Readings, Single Vehicle VIN, Unit I

FleetPulse Glossary

Published May 20th, 2025 by Randy French

Tracking Dashboard Total Trailers The total number of trailers currently visible in the fleet, including active, inactive, and not-reporting units. Critical Trailers Trailers with severe issues that require immediate attention—typically related to telematics failures, safety faults, or urgent maintenance alerts. Warning Trailers Trailers with modera

Troubleshooting the Tire Inflation System (TIS)

Published November 18th, 2025 by Randy French

How to test the TIS A quick method to test is pull the TIS lamp and connect the leads from trailer. If the FleetPulse mobile app is reporting correct data then the lamp resistance is too high. Check circuit for breaks, corrosion, or modifications. NOTE: Supply Trailer with power during TIS tests All tests should have 13V applied to the traile

How to create a group

Published June 2nd, 2025 by Randy French

How to create a group Requirement To perform this function, you must be the assigned administrator of your account. Navigate to the FleetPulse Dashboard on a web browser and sign in with your credentials. Select Settings  and s elect Group Management Select "Create new"  Enter the group name and select  Save  

How to update your Trailer's ID from Map View

Published November 11th, 2025 by Randy French

Update Trailer ID from Map View Follow the steps below to update the Trailer ID from the Map View of your FleetPulse Dashboard. Log in to your FleetPulse Dashboard Select “Map View” Search for the Trailer to update Select the Trailer Select the pencil icon next to “Trailer ID” Input the new Trailer ID Select "Update" Your browser does not support

FleetPulseGO: Track Warranty and Parts

Published November 20th, 2025 by Randy French

Part Description FleetPulse P/N Supplier P/N Warranty Time Frame FleetPulseGO Track FP00053202 XT5363A31100202L 12 Months FleetPulse Warranty Disclaimer Warranty Disclaimer Used Parts Return Policy Used parts must be returned within 3 Warranty Disclaimer Used Parts Return Policy Used parts must be returned within 30 days from the date FleetPulse o

FleetPulsePRO Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulse: PRO Telematics Gateway Troubleshooting Guide Backup Battery Notice The Base device backup battery is a 7V unit designed to last approximately 7 days (fully charged) before dropping below the minimum threshold required for reporting. The backup battery must remain above 6V for the device to report location once every 24 hours when the

FleetPulse Pro Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulse Pro Telematics Gateway Troubleshooting Guide Approach the front of the vehicle where the FleetPulse telematics gateway is mounted. Visually inspect the gateway device, connector, and wiring for any signs of damage or wear. Verify all components are properly connected and secure. Ensure the connector’s blue collar is in the locked positio

How to manage a user's assigned role

Published June 2nd, 2025 by Randy French

How to manage a user’s assigned role Requirement To perform this function, you must be the administrator of your account. Log in to your FleetPulse account at: https://my.fleetpulse.com/profile  Select Settings and select the "User Management"  tab In the search box, type the email address of the user to edit  NOTE: The user must

How to Pair a FleetPulseGO: Solar

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer of the customer account. Log into the FleetPulse mobile app      Select GO Solar Review Installation Tips & Proceed Scan / Enter Trailer VIN & Proceed Scan / Enter the device IMEI # & Proceed After successfully pairing, Push and hold the bu

FleetPulse: Legacy Base Warranty and Parts

Published November 20th, 2025 by Randy French

Part Description FleetPulse P/N Supplier P/N Warranty Time Frame PRO Telematics Gateway (Wabco Compatible) 41300637 10X91996-009 12 Months FleetPulse Telematics Base+ Gateway T-Harness Flatbed 41321278 01-6648-Y5 12 Months FleetPulse Telematics Base+ Gateway T-Harness Dry Van or Reefer 41321269 01-6648-E4 12 Months FleetPulse Telematics Base+ Gate

FleetPulseGO: Solar Warranty and Parts

Published November 20th, 2025 by Randy French

Part Description FleetPulse P/N Supplier P/N Warranty Time Frame FleetPulseGO Solar Telematics Gateway 42003879 XT4964D31102572L 12 Months FleetPulseGO Solar Large Cradle 42003523 MCH-4900-1 12 Months FleetPulseGO Solar Small Cradle 42003524 MCH-4900-2 12 Months FleetPulse Warranty Disclaimer Warranty Disclaimer Used Parts Return Policy Used parts

How to Pair a FleetPulseGO: CargoView

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer of the customer account. Log into the FleetPulse mobile app  Select CargoView Review Installation Tips & Proceed Scan / Enter Trailer VIN & Proceed Scan / Enter the device Serial # & Proceed After successfully pairing, push the wake button to activate

FleetPulseGO Track Product Manual

Published June 2nd, 2025 by Randy French

FleetPulseGO Track Manual AUGUST 2025 1. Introduction FleetPulseGO Track is a low-cost, ultra-compact asset tracker for fleet visibility and asset recovery insights. Track requires no maintenance or hardwiring, withstands extreme temperatures, and features up to seven years of battery life—without replacements. Combined with

FleetPulse Warranty Disclaimer

Published June 2nd, 2025 by Randy French

Warranty Disclaimer Used Parts Return Policy Used parts must be returned within 30 days from the date FleetPulse or the manufacturer ships the replacement part. If the used part is not returned within this timeframe, the requesting company will be invoiced for the cost of the new part, including shipping and handling. Shipping Costs Customers are re

FleetPulseGO: CargoView Warranty and Parts

Published November 20th, 2025 by Randy French

Part Description FleetPulse P/N Supplier P/N Warranty Time Frame FleetPulseGO CargoView Telematics Gateway 41321405 XT3182D31000DE2L 12 Months FleetPulseGO CargoView Wireless Door Sensor 41321406 XT1040S601001D01 12 Months FleetPulseGO CargoView Antenna 41321407 ANT-0082 12 Months FleetPulseGO CargoView Power and Data Harness 41321408 CBL-0146 12

FleetPulseGO Solar Product Manual

Published June 2nd, 2025 by Randy French

FleetPulseGO Solar Manual 1. Introduction The FleetPulseGO Solar Telematics Gateway is a solar energy harvesting cellular and GPS tracking device. It provides location updates every 10 minutes while in motion and every 12 hours when stationary. The GO Solar large trailer cradle is designed to be mounted on top of the trailer and

FleetPulseGO: CargoView Troubleshooting Guide

Published August 26th, 2025 by Randy French

FleetPulseGO: CargoView Telematics Gateway  Troubleshooting Guide Does the XT31 turn on when the trailer door is opened? Verify that the antenna is attached and mounted on the side of the trailer. Verify that the solar panel harness is not damaged. Verify that the cable in CON 1 is tightly secured. Ensure dots are aligned and perform a pull

How to Pair a FleetPulseGO: Track

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer of the customer account. Log into the FleetPulse mobile app.       Select Track Review Installation Tips & Proceed Scan / Enter Trailer VIN & Proceed Scan / Enter the device Serial # & Proceed After successfully pairing, push and hold the button for

FleetPulseGO Track Troubleshooting Guide

Published June 2nd, 2025 by Randy French

FleetPulseGO: Track Gateway Troubleshooting FleetPulseGO: Track Telematics Gateway Press and hold the button until the green FleetPulseGO: Track Telematics Gateway Press and hold the button until the green LED stops rapidly flashing. Important Note If the button is not held long enough, the LED may flash green, then white or purple, and the acti

FleetPulseGO: Track Gateway Troubleshooting

Published August 20th, 2025 by Randy French

FleetPulseGO: Track Telematics Gateway Press and hold the button until the green LED stops rapidly flashing. Important Note If the button is not held long enough, the LED may flash green, then white or purple, and the activation will not complete. The device will then begin connecting to GPS and Cellular networks. Watch the LED sequence to

FleetPulseGO Solar PMI Guide

Published August 19th, 2025 by Randy French

FleetPulseGO Solar Telematics Gateway Verify Data Reporting Access the FleetPulse platform via my.fleetpulse.com or the mobile app. Contact support@fleetpulse.com if you do not have a login. Confirm device serial number and trailer VIN match. Verify data is reporting and sensor activity is correct. Example of FleetPulseGO Solar reporting:

How to Unpair a FleetPulse Device

Published June 4th, 2025 by Randy French

Prerequisite: To perform this function, you must be assigned as an Installer of the customer account. FleetPulse Device Unpairing Guide Log in to the FleetPulse Mobile App. Select the three horizontal bars located in the top left corner to view the menu. Select “My Fleet” Search by VIN or Unit ID or Scan the VIN plate of the Traile