How to Replace A Track Device
Learn the step-by-step process to efficiently replace a Track device and ensure optimal performance in your system.
Written by Randy French
Updated at August 4th, 2026
Table of Contents
How to verify a Track is Not Reporting
STEP 1: Log on to my.fleetpulse.com
STEP 2: Select Map View
STEP 3: Search for the target Trailer by VIN or Trailer ID
STEP 4: Select the Trailer
STEP 5: Scroll down to Installer Confirmation
STEP 6: Verify that the Track is not reporting
Track has never reported:
How to replace the Track Device
STEP 1: Locate the Track device on the trailer.
The Track is tucked underneath the trailer between the last two crossbeams above the landing gear on the roadside. (See step 6 below).
STEP 2: Unscrew the “defective” Track from the Trailer.
STEP 3: Test the Track again before you swap.
Place the Track on a flat surface.
Press and hold the button (you should feel a click) for five seconds or until the LED starts flashing green.
Activation LED Sequence
Observe the LED sequence to confirm activation. A typical pattern may look like: Flashing Green -> Flashing Orange -> Flashing Blue -> Solid Green
Successful activation is confirmed by a solid green LED at the end (the LED will turn off after a moment).
Activation Issue
NOTE: If the LED sequence ends in a solid Red LED, the Track failed to connect and will not report an update.
STEP 4: Activate the new Track (before you install).
Repeat all of STEP 3 for the new Track device
STEP 5: Mount the new Track device under the trailer in the same location.
Only install if the Track is GOOD (Solid Green LED indicated at the end of the activation sequence)
Multi-device Trailers
NOTE: If your trailer is equipped with more than one FleetPulse telematics device, contact support for additional setup and validation.
How to Pair a FleetPulseGO: Track
Prerequisite: To perform this function, you must be assigned as an Installer of the customer account.
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IMPORTANT NOTE
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Before the device can transmit updates to the platform:
- It must establish a GPS fix and connect to a cellular network.
- Signal acquisition is highly dependent on the device’s location and the strength of GPS and cellular signals in the area.
- If your device does not report immediately, do not panic.
- If the status LEDs do not illuminate when the button is pressed:
- The internal battery may be dead.
- Contact support@fleetpulse.com if you have further questions.
Additional Support
e-mail support@fleetpulse.com
TIP: Take a clear picture of Track and serial # for record keeping.
Email the picture to support@fleetpulse.com with the Trailer ID/ VIN for pairing.
Or call (773) 914-5119, M-F 9 am-5 pm CST.