FleetPulse Track Troubleshooting Guide

Learn how to troubleshoot and resolve tracking issues with FleetPulseGO: Track in this comprehensive guide.

Updated at February 4th, 2026

+ More

Table of Contents

FleetPulseGO: Track Gateway Troubleshooting

FleetPulse Track Telematics Gateway

Place the Track device on a flat surface to limit vibrations.
Push and hold the button until the green LED stops rapidly flashing. Note: You should hear a click when the button is pushed.

If the button is not held long enough, the LED may flash green, then white or purple, and the activation will not complete.

The device will then begin connecting to GPS and Cellular networks.
Monitor the LED sequence to confirm activation. A typical pattern may look like:
Flashing Green → Flashing Orange → Flashing Blue → Solid Green
Each color indicates progress through activation and connectivity steps.
Successful activation is confirmed by a solid green LED.

NOTE: These steps are best performed outside, and the device is exposed to the sky.

Inspect the Track device for cracks or other signs of damage.
Push and hold the button for about five seconds. Note: You should hear a click when the button is pushed.
Monitor the LED sequence to confirm the device is connected and active.
1. Flashing Green → Flashing Orange → Flashing Blue → Solid Green
Use the LED indicator guide below to determine if the device is connected and reporting.
If there's no LED activity, the device could be dead and needs further testing. Contact support@fleetpulse.com.

LED Status	LED Color	Definition
Flashing	Green	The device is in activation mode
Flashing	Orange	The device is connecting to the GPS
Flashing	Blue	The device is connecting to the LTE network
Solid	Green	The GPS and LTE connections were established successfully
Solid	Blue	The LTE is connected, but the GPS is not connected
Solid	Red	The GPS and LTE connections failed

diagnostic support fleet tracking xt5300 troubleshooting go : track