CargoView Stopped Reporting Images
Learn how to troubleshoot and resolve issues with CargoView reporting to ensure accurate shipping and cargo tracking.
Written by Randy French
Updated at October 9th, 2026
Table of Contents
Estimated Time: 10-30 minutes
How to Identify the Issue
Cargo Camera, Doors, and CargoView Battery Voltage data timestamps are behind the current day. All three reported normally before, so the CargoView battery has drained and the Camera Gateway cannot report data, or the device is disconnected or damaged.
Fig.1.0 Sensor status under Installer Confirmation page
Possible Causes
The CargoView battery may be drained due to an issue with the CON1 port connection or substantial physical damage to the device.
Fig. 2.0 CargoView Telematics Gateway
Troubleshooting Steps (Work in Order)
- Open the door. Confirm LED activity on the Camera and inspect for physical damage.
- Check the Camera Power and Data Cable connection at the CON1 port for damage or disconnection. Follow the steps in the photos below.
- Inspect the Solar Panel and Antenna on the outside of the trailer. Document any visible damage.
Fig. 3.0 Old model cable: push in and twist until white dots line up
Fig. 3.1 New model cable: line up arrows and push until it clicks secure
Result: What To Do
| If You Find | What To Do |
|---|---|
| CON1 disconnected or loose | Secure the connection. |
| Physical damage to device and/or cable | Document with photos from multiple angles. |
| Cable secure, no damage observed | Press the button on the Camera to wake it up if opening the door did not. Note the color/pattern of any LED activity. |
Additional Information
Device LED Chart
| LED # | Status |
1 |
Red: Main System Off Blue: Initialization of the main system Green: Active Main System |
2 |
Red: SIM hardware issue Blue: Mobile Phone Tower Registry Green: Connected Cell Phone |
3 |
Red: Load Measurement Slope Blue: Load Measurement Processing Green: Load Measurement Load |
4 |
Red: GPS Problem Blue: GPS Lock (Location Acquisition) Green: Fixed GPS location (location set) |
5 |
Red: Low-power system initialization Blue: N/A Green: Successful low-power system |
In all cases: email observations and photos to support@fleetpulse.com for next steps.
FleetPulse Support · 773-906-7151 · support@fleetpulse.com