FleetPulse Pro Telematics Gateway

Troubleshooting Guide 

1. Approach the front of the vehicle where the FleetPulse telematics gateway is mounted. Visually inspect the gateway device, connector, and wiring for any signs of damage or wear.
2. Verify all components are properly connected and secure.
   1. Ensure the connector’s blue collar is in the locked position (pushed up toward the gateway).
3. Power up the gateway by connecting the tractor’s engine-on (alternator) power to the 7-way trailer nose box.
   1. The center pin (Auxiliary power) must read 12.7V or higher.
4. Observe the gateway’s LED lighting sequence:
   1. Red, Yellow, and Green LEDs should activate sequentially.
   2. This indicates successful power-up and data service restoration.
5. Ensure the trailer is outdoors with a clear view of the sky (no overhead obstructions) for better connectivity.
6. If the light sequence does not start:
   1. Unlock the connector by pulling the blue collar down and unplug it.
   2. Test voltage across the Ground and Battery Power terminals on the gateway harness plug.
   3. Voltage should match the reading from the 7-way trailer nose box.

LED Guide