FleetPulse Pro Gateway Replacement and Data Check Guide
Discover essential steps for replacing your FleetPulse Pro Gateway and performing critical data checks for optimal performance.
Written by Randy French
Updated at June 1st, 2026
Table of Contents
Setup Tools
1. Gloves
2. Bare wire (i.e. cable saw, welding wire, or piano wire) approximately 36” long
3. Plastic edge putty knife/scrapper
4. 50% equal parts water and alcohol spray bottle
5. Dielectric grease
Gateway Replacement Time (estimates for each task)
1. Set up tools and safety equipment: 2 minutes
2. Unpair gateway from asset VIN: 1 minute
3. Remove old gateway and install new gateway: 5 minutes
4. Pair new gateway and quality check data: 3 minutes
Estimated Replacement time: 10 minutes
Step 1: Unpair the Old Pro Gateway from the Trailer (VIN)
How to Unpair a FleetPulse Device
Prerequisite: To perform this function, you must be assigned as an Installer of the customer account.
FleetPulse Device Unpairing Guide
Step 1: Log in to the FleetPulse Mobile App. |
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Step 2: Select the three horizontal bars located in the top left corner to view the menu. |
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Step 3: Select “My Fleet” |
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Step 4: Search by VIN or Unit ID or Scan the VIN plate of the Trailer/Asset |
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Step 5: Select the Trailer |
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Step 6: Scroll down to the bottom of the page and select “Unpair Device” |
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Step 7: Confirm details and select “Yes, Unpair!” |
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Step 2: Remove the old Pro Gateway
- Disconnect the PRO Gateway from the Connector Harness by sliding down the connector blue colored locking tab and pulling the plug down.
- Using the 36-inch-long wire and while wearing gloves, place the wire along the top back edge of the FleetPulse device, and saw cut the wire through adhesive backing tape – top to bottom – until the device is fully clear of the trailer front wall.
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Remove the remaining adhesive tape from the trailer front wall using the plastic edge putty knife and spray bottle solution of alcohol/water.
- Clean off all tape completely and dry the surface prior to installing the new device.
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Install the new PRO Gateway by removing the backside adhesive film and firmly applying pressure to the device and trailer front wall for 30 seconds.
- Ensure the new device is mounted vertically, parallel with the trailer wall roadside corner, with the plug facing the ground.
- Clean the Connector Harness plug of any dust or corrosion and apply a small dot-sized amount of dielectric grease on the plug and spread to all pins.
- Reattach the Connector Harness to the new PRO Gateway, ensuring a straight insertion to not damage gateway pins, then slide the blue locking tab up to the locked position.
STEP 3: Pair the new Gateway with the Trailer (VIN)
How to Pair a FleetPulsePRO/Base/Base+
Prerequisite: To perform this function, you must be assigned as an Installer of the customer account.
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IMPORTANT NOTE
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Before the device can transmit updates to the platform:
- It must be connected to at least 13V to power it on.
- It must establish a GPS fix and connect to a cellular network.
- Signal acquisition is highly dependent on the device’s location and the strength of GPS and cellular signals in the area.
- If any sensors do not report, inspect the cabling and device for damage.
- Contact support@fleetpulse.com if you have further questions.
STEP 4: POWER UP THE TRAILER & GATEWAY
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Power up the gateway by connecting tractor engine- on (alternator) power to 7-way trailer nose box.
- Center blue pin (Aux.) power must be 12V or above.
- Using a mobile 7-way powering unit is acceptable in powering up the trailer nose box. Ensure Aux. voltage is above 12V.
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Visually inspect the LED sequence on the gateway.
- Red light will blink or go solid depending on state of the backup battery.
- Yellow, Green, and Blue lights should blink then go solid.
- If all lighting tests pass, the device has been replaced, connected, and reporting to the FleetPulse platform.
NOTE: Trailer needs to be parked outside / close to a bay door, near good cellular and GPS connectivity.
STEP 5: Installation Confirmation
Platform |
Steps |
FleetPulse Installer Mobile App |
Log on to the FleetPulse Mobile App with your installer credentials. If you do not have credentials, contact your manager. Select My Fleet from the menu. Search for the Trailer via VIN or Trailer ID. Review the sensor data on the diagnostics screen.
NOTE: If any fields are N/A, follow the steps in the next section. If there’s no change, review installation documentation and escalate the issue to support@fleetpulse.com. |
NOTE: Follow safe battery disposal steps to discard the old gateway.