Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Austin Kinney
austin@fleetpulse.com
0
Article
Last Month
How do I reset my password?
Published June 2nd, 2025 by Austin Kinney
To change your password please select the “Forgot Password” button on the login screen. Enter your email and you will receive an email containing a verification code. You can use this verification code to reset your password in the browser.
FleetPulse PRO Solar Panel Dry Van Trailer Aftermarket Install
Published June 2nd, 2025 by Austin Kinney
FleetPulsePRO Charging System Inspection & Replacement Guide
Published June 2nd, 2025 by Austin Kinney
PDI Checklist
Published June 2nd, 2025 by Austin Kinney
FleetPulse Pre-Delivery Inspection (PDI) Checklist Purpose: To ensure all FleetPulse products are properly installed, functioning, and ready for use as new equipment is integrated into your fleet operations. *Support: See the product associated PDI guide to confirm points of inspection. 1. Customer, Vehicle & Product Informati
What is Yard Check?
Published June 2nd, 2025 by Austin Kinney
YardCheck is a simple way to see a list of all your Trailer Yards plotted on a map, and drill in to see details including the number of trailers, loaded vs. unloaded status, and dwell time for each trailer. Please see the 1 min video below to get a sense of the capabilities of Yard Check. If you have any feedback for us please send it to product@fl
Carrier Alarm Reference
Published July 30th, 2025 by Austin Kinney
All alarms should be reported on a daily basis. Also, all alarms should be recorded prior to being cleared. Alarms higher than 255 are APX only; Alarms 255 and lower are used by both Advance and APX Control Systems, although some Alarms will be specific to a particular controller or model. Alarms marked with an asterisk (*) are for Advance units o
FleetPulseGO Solar Cargo Sensor Product Manual
Published June 2nd, 2025 by Austin Kinney
FleetPulseGO Solar Cargo Sensor Manual 1. Table of Contents 1. Table of Contents .......................................................................................................................... 2 2. Introduction ...........................................................................................................
What do the lights on the FleetPulse telematics device mean?
Published June 2nd, 2025 by Austin Kinney
It depends on product type. FleetPulsePRO (and Base, Base+ legacy product): Red light is on when the trailer is tethered and receiving power from the 7-way (red light blinks if gateway internal battery is charging). Amber light is on when the trailer is tethered and a GPS fix is acquired (amber light blinks if the device is acquiring a signal). Gr
FleetPulse PRO Solar Panel Reefer Trailer Aftermarket Install
Published June 2nd, 2025 by Austin Kinney
How do I create new alerts?
Published June 2nd, 2025 by Austin Kinney
Click on the Alerts icon on the left side navigation bar. You will be directed to the Alerts Management page, from there you can select any of the Alert types (brakes, tethered status, etc.) and set up individual parameters for each alert. Each new alert will default to sending the person who created the alert an email, but additional emails can be
Can any of FleetPulse's cables/harnesses/wires be spliced during repair?
Published June 2nd, 2025 by Austin Kinney
Manufacturer warranty will be denied upon any alteration to designed and installed parts. It is not recommended to splice wiring, rather order the new part. Also, depending on product type, some wiring carries sensor data and will not transmit correctly if spliced. Please email support@fleetpulse.com for all hardware and platform issues.
How often does FleetPulse send data?
Published May 21st, 2025 by Austin Kinney
Reporting frequency depends on the type of FleetPulse Product. FleetPulsePRO: when the trailer is tethered, the system reports location and full trailer diagnostics every 5-minutes. When the trailer is untethered, the system reports GPS location and battery voltage every 24-hours. Event based reporting occurs in the following scenarios: trailer ABS
What do I do about damage to the FleetPulse device on my trailer?
Published June 2nd, 2025 by Austin Kinney
Please email support@fleetpulse.com for all hardware and platform issues. FleetPulse Support will assist customers in replacing the damaged part and ensuring the product is functioning correctly.
How do I edit existing alerts?
Published June 2nd, 2025 by Austin Kinney
Click on the Alerts icon on the left side navigation bar. You will be directed to the Alerts Management page, if you’ve created alert(s) you will see each alert in the list in the left hand column. Select the desired alert by hovering over it and clicking the alert. You can make edits and save the changes to each parameter. Click save when edits are
Load More